Hospitality industry is one interesting world and by that I mean working in the industry. It is not just a place where you stop for the night to rest, but I will be showing you the in depth life working in the hospitality industry – so keep your eyes peeled to life as a gypsy! There may be some juicy stuff that will blow your mind that you never thought that the hospitality had that but overall experience it is a great industry to work in and I will explain why further down the road.

I may have to change some names of some people so true identities are not taken advantage of because to be honest I do not overly want to hurt anyone. But just simply tell you the truth and my experience working in this fabulous industry, sharing you some up and downs because we all know every career and industry has some – nobody is perfect!

You meet and come across many shades of people, you learn a lot about other people and I do not just mean guests but the people you work with; co workers and management. Some management will say just about anything just to build a cohesive team. And those managers are generally a good talker and at first you are gullible enough to believe them and get suckered in into their bullshit. So a biggest tip out there for you from me, do what makes you happy and do not follow the given path of everyone – you will not get anywhere in your life and career from relying on management to further your career for you. You have to do that yourself – despite what one manager might say.

My Journey:

So lets get back on track and first will share with you how I got into this world of hospitality. I started as low as you could start in this industry working as a Room Attendant at Ramada Hotel & Suites in Lethbridge for about one year while I went to school to receiving my Business Administration Marketing Diploma because I love Marketing – I love thinking outside the box and selling stuff. After I graduated I did not know what i wanted so I went traveling the world and found out that I love the tourism industry and that is how i fell into the Hotel industry, meeting people from all walks of the earth. Then from there I moved into working in a small motel off the beaten path in Wabamun, Alberta which opened their doors August 2010 and i began working as their Marketing & Sales. Helping her market her charming little Inn, spreading the word out through Twitter, and etc. But I knew that a small Motel was not for me because there was no where to go – i needed to be in a big chain hotel. So i quit that Motel Job after a year and four months. I went traveling off to Europe during the 3 months I had off between jobs and when i got back, started at Holiday Inn & Express.

Now i know all of you know HI because they are worldwide, everyone knows the HI Brand. Great experience I could have ever ask for. I did so much for that hotel in Nisku Alberta from Housekeeping, sales, groups, blocks, and everything behind the front desk operations and it is not the nitty gritty stuff – there is a lot of work that goes behind operating a Hotel. But after ten months i was losing my focus and love for the hospitality industry which later on i will explain why but right now I knew i had to get out of that property. So i moved to a Bigger HI, a full service – it is great I love it there! I have found my love and passion for the industry again.

Nitty Gritty stuff behind the scenes, Express Style:

  • you get everyone walking over everyone’s shoes doing everyone’s jobs and half the time they do not communicate well so when the guest calls back and says oh that’s what Deana said, and you end up being so clueless on the phone – it is not even funny and you feel stupid!
  • The GM was such a great talker, and will tell you anything you want to hear to make you feel important to the hotel. But then you hear another side of his story and it just flabbergasts you on how gullible you can be. And makes you feel stupid for believing him. Because all you want to do further your own career and hope to have good strong people behind you to help you along your way. watch your own back.
  • There will be all sorts of people you will get to work with as your co workers and some of them you may bump heads with but best advice i can give you is. focus on the work and work as a team to make the hotel a success and do not worry about what they think or may think about you because 100% of the time what they think about you and say about you is not true, because no one knows you but yourself. they are not your friends at work you do not have to tell them your life story, keep that private.
  • You may also get a manager like Sabrina who has to control everything and will cut your budget on some of the most important operating tools in a hotel, like the breakfast bar food, or front desk equipment. So when you do not have the tools or updated technology to do your job and your guests notice that, who do you think you are hurting? duh the hotel and you also make your staff look retarded. in order to make money, you kind of have to be able to let some out. You do not make money by saving money! 
  • It is a lot of stress working in a Express, or maybe just this property because they are not set up like normal hotels. They are still doing things the manual way, the old way. Bob the GM is trying to fill the hotel with the proper management but it is only leading to ciaos because Sabrina does not like to release control. You have Bob doing everything in the hotel from his job managing the hotel, front desk to breakfast bar. Only because He can not find and keep staff because of the crap from upper management. It is out of control!

So from me… I am signing off! Have a fabulous weekend ladies & gentlemen! Till next Time…. xoxo

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